Business success happens one customer at a time, on transaction at a time Teresa Allen takes you through a series of true-life close encounters on the front lines Each carries a significant message on how to build lasting business relationships throughcommon sense service Common Sense Service includes lessons on: * Handling Varied Personalities оеусж * Managing Customer Conflict * Going the Extra Mile * The Service Link to Sales * Responding to Customer Complaints * Projecting a Positive Attitude and much more! What lessons are waiting for you in your close encounters on the front lines? Don't miss them!.  AllendeISBN 0972039708.