Meg Langslow and her boyfriend Michael want to be alone, but fate's conspired to make it all but impossible Meg takes her aunt Phoebe up on an invitation to spend an Indian summer weekend at Phoebe's supposedly empty cottage on the coast of Maine Braving a hurricane and a horde of determined birdwatchers, they make the last ferry to Monhegan Island, оеурк only to find their plans to be alone dashed by the unexpected appearance of Meg's entire family, including Aunt Phoebe To make matters worse, a famous and slightly megalomaniacal sculptor, who may have been Meg's mother's lover years ago, has taken up residence on the island When he's killed in an accident that turns out to be murder, Meg's sweet, slightly dotty father is fingered as the suspect The elusive puffin, revered by bird lovers and captured in kitsch by an island artist named Rhapsody, is the leitmotif in this charming cozy, the second outing in author Donna Andrews's series The first book, Murder with Peacocks, won the Agatha Award for the best first traditional mystery Murder with Puffins is a bit short on drama and suspense, though long on charm Meg and Michael are appealing, but the minor characters, especially Meg's parents and the colorful island locals, are infinitely more interesting Автор Донна Эндрюс Donna Andrews.  Издательство: St Martin's Paperbacks, 2001 г Мягкая обложка, 320 стр ISBN 0312978863.

An enlightening and entertaining fable that reveals how you can help to revolutionize your company by focusing on customers Have you ever imagined what impact really great customer experiences can have on a business? Or have you ever been faced withtrying to fix the fallout from truly dissatisfied customers? This engaging book takes you on a trip оеурп starting with the depths of "call center hell," where customer dissatisfaction builds as rapidly as employee stress and turnover From there the story takes you along for an up-and-down ride to uncover new and better ways of approaching customers and focusing on their concerns before all else The Experience! follows the journey of Joseph Jacobs, a frustrated call center manager who is trying to deliver better service to customers despite a highly unmotivated staff As he struggles to find his way, he discovers hidden secrets about delivering the most outrageously pleasing customer experiences by empowering his staff to be passionate about their work This book provides practical approaches that you can implement immediately The lessons learned include: treat others as you want to be treated and keep customers excited-if you provide them with a great experience, then they will have no reason to go elsewhere! 1st edition Автор Лиор Арасси Lior Arussy.  Издательство: CMP Books, 2002 г Твердый переплет, 128 стр ISBN 1578203066.

Book DescriptionSlick, cool and unforgettable, New York City does fashion with sophistication Confidence is not lacking in this 'city that never sleeps', so don't miss out - especially on a chance to shop Our New York guide, the first of the series, is as up to date as ever with shopping tips Whether you're heading to Madison Avenue or over to SoHo you'll оеуру discover something new in this shopper's bible The quirky vintage dress, the perfect leather jacket there's no better source for where it's at New York, New York Need we say more?.  2003 г 338 стр ISBN 0971554420.

In today's tough economy, cutting prices and providing good service aren't enough To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)-doing the unexpected unexpectedly and giving the customer more than he or she could hope for POS put customer service guru T Scott Gross on the map in the оеурч early 1990s For the first time in more than ten years, he brings these concepts into the 21st century with the second editionof Positively Outrageous Service He examines what's wrong in the service industry today and how to turn those negatives into POS In his signature, slightly irreverent, but always insightful style, he shows managers at every level of the serviceindustry how to: * Follow the four key Principles of Promotions to build a customer base, have fun, get people to your store, get people involved with your product,and do something good for others * Hire the right people and show them the fundamentals of POS * Energize and obtain the most creativity out of employees * Win over customers when mistakes happen, no matter who is at fault POS is not just a way of doing business, according to Gross, it's also a state of mind and the key to success in the 21st century T Scott Gross is a consumer advocate whose client roster for consulting, training, and speaking reads like a who's who of the Fortune 500 Countless businesses, including Southwest Airlines, FedEx, McDonald's, Sears, and Wal-Mart, have asked him to motivate the troops at sales meetings and conferences worldwide 2Rev Ed edition Автор T Скотт Гросс T Scott Gross.  Издательство: Kaplan Publishing, 2004 г Мягкая обложка, 224 стр ISBN 0793188237.

Most of any company's income comes from a group of loyal customers, and this same group normally plays the additionally critical role of bringing new referral business to a company-only if the company provides excellent customer service This book shows businesses how to KISS (Keep It Simple, Stupid) and have a team effectively trained to provide оеурь the very best customer service It offers a series of highly practical tips with information on how to easily implement the new practices This book provides managers of small- and medium-size businesses with strategies that are based on thorough business research and theory and that are easy to read, understand, and implement.  ISBN 1865089575.

Business success happens one customer at a time, on transaction at a time Teresa Allen takes you through a series of true-life close encounters on the front lines Each carries a significant message on how to build lasting business relationships throughcommon sense service Common Sense Service includes lessons on: * Handling Varied Personalities оеусж * Managing Customer Conflict * Going the Extra Mile * The Service Link to Sales * Responding to Customer Complaints * Projecting a Positive Attitude and much more! What lessons are waiting for you in your close encounters on the front lines? Don't miss them!.  ISBN 0972039708.

От издателя 01 t A T u How Soon Is Now 02 GIRLS ALOUD Sound of the Underground 03 ДИСКОТЕКА АВАРИЯ Небо 04 REFLEX Падали Звезды 05 SMASH!! Talk То Me 06 ВАРВАРА Ближе 07 ВАЛЕРИЯ Была Любовь 08 PAHJABI MC MundianTo Back Me 09 САША Заведу 10 МОНОКИНИ оеусу Ветер 11 MENDEZ Adrenaline 12 РОМА ЖУКОВ Первый Снег 13 NELLY Dilemma 14 SUGABABES Shape 15 Руки вверх Детская 16 АКУЛА Такая Любовь 17 PAULINA RUBIO Casanowa 18 ВИА СЛИВКИ Буду Я Любить 19 FUNKSTAR DELUXE Blinded By The Light 20 JUNIOR SENIOR Move Your Feet BONUSTRACK ВСЕ ЗВЕЗДЫ МУЗ-ТВ с тобою Актеры (показать всех актеров) Саша Акт Валерия Настоящее имя - Алла Перфилова Родилась в Саратове в семье академических музыкантов Окончила музыкальную школу по классу фортепиано Училась в Московской академии имени Гнесиных, в классе эстрадного вокала, где ее преподавателями былиИосиф Кобзон и "Монокини".  Формат: VHS (PAL) (Пластиковый бокс) Дистрибьютор: АРС - Рекордз Лицензионные товары Характеристики видеоносителей 2003 г , 60 мин , Россия Сборник клипов.

Book DescriptionDesigned on the research-based Approved Series template, The Customer-Approved Small Business is an easy-to-read, easy-to-use book that guides a business owner through two critical business areas: Laying a solid foundation (so customers will find dealing with you easy and enjoyable) Business development (creating оеусэ and retaining customers) The foundation section of the book covers the importance of systemizing your business so things run as smoothly as possible Specific areas covered in this section include: the business plan, the operations manual, insights on recruiting and hiring the right people, the employee manual, and time management tips The business development section covers marketing, data base management, prospecting, the sales meeting, business proposals, negotiating, closing the sale, and customer service (Please note that this section includes content from the book Buyer-Approved Selling: Sales Secrets from the Buyers Side of the Desk ) Like the rest of the Approved Series, The Customer-Approved Small Business is research based It features interviews with customers' from various walks of life Their comments lend validation to the recommended strategies and approaches, serving as great motivators for readers Let this simple thought guide every decision you make Read today use tomorrow.  2004 г ISBN 097316753X.

The neoclassical theory of choice is an integral part of a large and growing literature Its elegance, simplicity and apparent generality appear, increasingly, to influence the thinking of psychologists, sociologists, and political scientists At the same time, the theory is subject to robust attack The theme of the book is that the critics have оеутб it right Account must be taken of the endogeneity of preference and value structures, of decision makers' cognitive limitations, of information asymmetries, ofopportunistic behavior, and of positive transaction and decision costs Yet these considerations militate against the specification of both the efficiency frontier and the Social Welfare Function This, in turn, suggests that Social Welfare Theory is an inappropriate guide for the formulation of distributional and other economic policies A corollary is that economists' (and others) attention should center less on "getting the prices right" and more on "getting the institutions right".  ISBN 0761809449.

Содержание CD1: Bonfire The Very Best Of 1 Sweet Obsession 2 Under Blue Skies 3 Daytona Nights 4 Hard On Me 5 Proud Of My Country 6 Until The Last Goodbye 7 Too Much Hollywood 8 Give It A Try 9 You Make Me Feel 10 Sword And Stone 11 Down To Atlanta 12 Sleeping All Alone 13 Tony's Roulette 14 Rock 'N' Roll Cowboy CD2: Bonfire The Very Best Of 1 Sweet Home оеуте Alabama 2 American Nights 3 Damn You 4 The Stroke 5 Strike Back 6 Who's Foolin' Who 7 Goodnight Amanda 8 Sdi 9 Heat In The Glow 10 Back To You 11 Ready 4 Reaction 12 Wild Dixie 13 I Need You 14 Because It's X-Mas Time 15 Take Me By The Hand Исполнитель "Bonfire".  Формат: 2 Audio CD Дистрибьютор: Ariola Лицензионные товары Характеристики аудионосителей 2001 г Сборник: Импортное издание.

A hilarious and revealing collection of inventive, misleading, and absurdly amusing marketing ploys, culled from Consumer Reports Just how much would you pay for those "10 free minutes" of long distance? Will "slimming insoles" do more than cushion your tired feet? Are you really the "guaranteed winner" of оеутп a $10 million sweepstakes? For more than twenty years, the "Selling It" column of Consumer Reports has been keeping tabs on come-ons like these, poking fun at and, more important, bringing them to the attention of millions of consumers Collected here are the bestthat is, the worstfrom the past decade Whether showing what's inside "official government" envelopes, illustrating the lunacies of labeling, debunking mysterious medical potions, or looking at the ever-more-clever ways in which packaging is designed to deceive, Leslie Ware and her fellow editors expose and inform in equal parts With historical context and tips for consumers, Selling It offers entertaining reading and constructive solutions, and proves again that in today's marketplace, vigilance is all Four-color illustrations throughout.  ISBN 039332172X.

Now in its sixth edition, "Skills of Management" is widely regarded as one of the leading introductions to core business and management skills for both students and professionals The thoroughly revised and up-to-date chapters explore the theoretical and practical realities of management using real-life case examples and exercises оеуты Covering both overarching strategic issues, such as defining the manager’s job, priorities and objectives within the organizational context, through to practical issues, such as delegation, communication and training, this definitive text covers the areas of management expertise essential for any modern business and management student Формат: 19 см x 24,5 cм 6 edition Авторы Christine Porter W David Rees.  Издательство: South-Western Educational Publishing, 2009 г Мягкая обложка, 448 стр ISBN 978-1-84480-645-4 Язык: Английский.

Book Description John L Ward, a leading world expert on family business, offers the best practices of the most successful and long-lasting families in business, including Ford Motors, Marriott Hotels, Levi-Strauss, and the New York Times He provides a framework of five insights and four principles in which to position his fifty "lessons learned" for оеууб family business longevity This is a comprehensive book on sustaining family businesses that contains international examples, cases, essential tools, and checklists of best practices; a how-to every entrepreneur should have.  2004 г ISBN 1403933979.

Book DescriptionIn today's highly competitive market, many destinations - from individual resorts to countries - are adopting branding techniques similar to those used by 'Coca Cola', 'Nike' and 'Sony' in an effort to differentiate their identities and to emphasize the uniqueness of their product By focusing on a range of global case studies, оеууз Destination Branding demonstrates that the adoption of a highly targeted, consumer research-based, multi-agency 'mood branding' initiative leads to successevery time * Includes five completely new chapters authored by brand consultants, destination marketers and academics, including Philip Kotler and Wally Olins * A more global coverage with new case studies and examples from the US, New Zealand, Australia and Asia * Considers the web as a channel of place branding/promotion and its effects on the industry.  2004 г ISBN 0750659696.

Book DescriptionCelebrities have always captured the imagination of the public In today's age of consumerism, their ability to influence our behaviour can be seen worldwide Harnessing this power can reap huge rewards for business — the Jamie Oliver campaign helped turn around Sainsburys fortunes, with the return on investment estimated оеуум at £27 95 for every advertising pound spent; sales of Walkers Crisps increased by 105% thanks to Gary Lineker; One to One re-launched its brand withstars including Kate Moss and Elvis Presley Celebrity Sells demonstrates the awesome power of famous names, when skilfully used, to sell brands and offers practical advice on how to develop and advertise a brand using celebrities, including: How to choose the right celebrity for your brand How to build your brand using a celebrity How to manage relationships with celebrities How to protect celebrity and brand reputation Download Description"Celebrities have always captured the imagination of the public In today's age of consumerism, their ability to influence our behaviour can be seen worldwide Harnessing this power can reap huge rewards for business — the Jamie Oliver campaign helpedturn around Sainsbury's fortunes, with the return on investment estimated at £27 95 for every advertising pound spent; sales of Walker's Crisps increased by 105% thanks to Gary Lineker; One to One re-launched its brand with stars including Kate Mossand Elvis Presley Celebrity Sells demonstrates the awesome power of famous names, when skilfully used, to sell brands and offers practical advice on how to develop and advertise a brand using celebrities, including: How to choose the right celebrity for your brand How to build your brand using a celebrity How to manage relationships with celebrities How to protect celebrity and brand reputation ".  2004 г ISBN 0470868503.

Book DescriptionSigns orient, inform, persuade, and regulate They help give meaning to our natural and human-built environment, to landscape and place In Signs in Americas Auto Age, cultural geographer John Jakle and historian Keith Sculle explore the ways in which we take meaning from outdoor signs and assign meaning to our surroundingsthe оеуур ways we "read" landscape With an emphasis on how the use of signs changed as the nations geography reorganized around the coming of the automobile, Jakle and Sculle consider the vast array of signs that have evolved since the beginning of the twentieth century Using a rich archive of trade and professional magazines along with existing academic literature and the landscape itself, Jakle andSculle offer compelling images and commentary on commercial and regulatory signs in both downtown and roadside settings They explore how reading and displaying signs contribute to our sense of community and our sense of self, the aesthetics of signs, and how, through regulation, Americans have responded to signs as both beauty and blight in their landscape Broad in scope and significant for its consideration of both the look and meaning of signs in the context of twentieth-century history and society, Signs in Americas Auto Age will appeal to those with an interest in American cultural geography, urban history, and popular culture.  2004 г ISBN 0877458901.

In the tradition of Liar's Poker, here is a wildly entertaining account by one of America's high stakes players -- who lost it all when he was indicted for fraud "The first thing everyone wants to know is how I did it How had I turned my intelligence, nerve, and a bit of fraud, into a business worth hundreds of millions of dollars And how had I hidden оеууф the truth, while enjoying a jet setting public life for so many years " Bruce McNall became obsessed with coin collecting at the age of 10 At 16, his collection was worth $60,000 During college, he traveled the world buying coins stolen from ancient sites and tombs McNall's first major sale was to Sy Weintraub, the head of Panavision, who bought $500,000 worth of coins in one sitting Soon, McNall branched out into horse racing, movie making (The Fabulous Baker Boys), and owning the L A Kings hockey team But in the 1990s, his house of cards collapsed, and McNall was sent to prison for defrauding investors Fun While It Lasted is his whirlwind story of life as a player, including: --How he convinced Wayne Gretzky to leave the Edmonton Oilers to play for his L A Kings --How he helped Merrill Lynch start a coin fund which eventually lost millionsof dollars --How he and movie producer David Begelman played fast and loose with other people's money.  ISBN 0786868643.

From the time he was 18 in St Paul, James J Hill (1838-1916) dreamed of a ship and rail bridge to the riches of the mysterious Orient Through a succession of jobs, he absorbed every detail of moving goods by land and by water, which contributed to theexcellent management and low-cost operation of his railroad empire He made financial history by shaping оеууч the Northern Securities Co , a holding device dissolved by the Supreme Court in 1904 As founder of the Great Northern Railway, Hill was an Americanrailroad icon and one of Ayn Rand's industrialist heroes After his retirement, he wrote "Highways of Progress," originally published in 1910, and toured the country speaking about the virtues of capitalism and a hard work ethic Near the end of his life, James J Hill was asked by a newspaper reporter to reveal the secret of his success Hill responded with characteristic bluntness, "Work, hard work, intelligent work, and then more work " Hill became a pivotal force in the transformation of the Northwest as his railroad served as the backbone of American settlement, agricultural development and commercial expansion.  ISBN 089499025X.

Содержание 1 After Pizza Сэм Палья 2 Lazy Busy "Montefiori Cocktail" 3 Portofino "Live Tropical Fish" 4 Jet Society Cordara Orchestra 5 Sunday Morning Samba "Italian Secret Service" 6 Love Potion "Gazzara" 7 Allo "Marcheselli Produzioni" 8 La Tempesta "Ice One" 9 оеууэ Capricorn Soul "Hammond Express" 10 Do Ya "Blow Up" Исполнители (показать всех исполнителей) Сэм Палья Sam Paglia "Montefiori Cocktail" "Live Tropical Fish".  Серия: Cafe Noir.

Published in 1964, My Years with General Motors was an immediate best-seller and today is considered one of the few classic books on management The book is the ghostwritten memoir of Alfred P Sloan, Jr (1875-1966), whose business and managementstrategies enabled General Motors to overtake Ford as the dominant American automobile manufacturer оеуфб in the 1920s and 1930s What has been largely unknown until now is that My Years with General Motors was almost not published Although it was written with the permission of General Motors -- and slated for publication in October 1959 -- at the last minute General Motors tried to suppress the book out of fears that some of the material in it could become evidence in an antitrust action against the company This book, by John McDonald, Sloan's ghostwriter, tells the behind-the-scenes story of the book's writing, its attempted suppression, and the lawsuit that eventually led to its publication McDonald's narrative is partly the David-and-Goliath story of a lone journalist taking on the world's then-largest corporation and partly a study of strategy in its own right McDonald's struggle to publish the book led him to navigate a complicated course among the competing interests of General Motors, Fortune magazine (his employer), and Time, Inc (Fortune's owner) In many ways this "book about the book" parallels the Sloan book as a tale of successful, brilliantly planned strategy.  ISBN 0262134101.

Monica Randall grew up on the Gold Coast of Long Island and was fascinated by the massive estates and their tantalizing stories Millionaire F W Woolworth built Winfield, the grandest of its manors in the 1910s On a clear day, you can see the New York City skyline from its balustraded roof, yet for nearly a century few have been allowed to enter its gates оеуфй In the 1960s Monica was living in one of the fabled mansions built by a Five-and-Dime heiress While there, she began a career scouting locations for movie; she used many of the surrounding estates including Winfield After a brief incarnation as a charm school, Winfield was closed and auctioned off At the auction, Monica met a mysterious European businessman, who bought the house After a whirlwind romance, they became engaged, and Monica moved in to Winfield, only to have her suspicions confirmed: Winfield is haunted Amid magnificent gilded carvings and marble, a labyrinth of secret passageways, hidden chambers, and deserted tunnels help reveal the true nature of its eccentric builder Through exhaustive research and countless interviews, Monica gradually uncovered stories of the Woolworths’ sad past: the suicide of Edna Woolworth (Barbara Hutton’s mother), Woolworth’s obsession with Napoleon and the Egyptian occult, and the rumors surrounding the unsolved fire which burnt the first Winfield to the ground This riveting memoir explores the culture and history of an era gone by, filled with enthrallingstories of infamous scandals and breathtaking Gilded Age tales of New York society Captivating and impossible to put down, this book will enchant readers everywhere Throughout the last fifty years the Gold Coast mansions were regularly razed for subdevelopments; Winfield is the last of the marble palaces still standing.  ISBN 0312309821.

Book DescriptionThis time-proven favorite provides new safety managers with both the guidelines and the tools they need to understand their responsibilities and establish an effective safety program So You're the Safety Director is considered indispensable by people who have been given safety-management responsibilities at their company оеуфл but who do not have safety training It equips readers with a template for evaluating, managing, and controlling company losses and for handling the OSHA compliance process.  2003 г ISBN 0865878153.

Book DescriptionIncrease profitability and reduce risk through effective parts selection and management Corporations recognize that technology can be the key to fueling product design and development But just as crucialif not moreto acompanys success are the decisions about when, what, and how a technology will be used Few companies оеуфч have failed because the right technology was not available; many have failed when a technology was not effectively selected and managed Parts Selection and Management is a guide to increasing company profitability and reducing the time-to-profit through the efficient management of the process of parts selection and management Taking an "eyes-on, hands-off" approach to parts selection, thisguidebook addresses risk-assessment, decision-making steps, and subsequent management activities The book covers everything from methodologies for parts selection and management, product requirements and specifications, and manufacturer assessment procedures to ways to track part changes through the supply chain, reliability assessment, and environmental, legislative, and legal issues Written by a seasoned professional, teacher, and author in the field, the book enables companies to: Employ effective risk assessment and mitigation techniques Make an informed company-wide decision about parts selection and management Choose parts to fit the functionality of the product and other constraints Maximize system supportability by preparing for parts obsolescence Improve supply-chain interactions and communications with customers and regulatory agencies to minimize time-to-profit Shedding light on a neglected but essential aspect of product development, Parts Selection and Management will give your organization the tools you need to avoid the risks associated with product use while promoting flexibility, innovation, and creativity in your product development Download DescriptionThis book presents a process for parts selection and management, which includes application-independent and application-specific considerations Using the information gleaned from the application-independent and application-specific processes, Electronic Parts Selection and Management also addresses decision-making steps and subsequent management activities.  2004 г ISBN 0471476056.

Book Description If you read one book about managing your supply chain, read this book There has been a tremendous amount of energy focused on improving efficiencies within a business organization The results have been, at best, mixed Streamlined: Building and Managing the Lean Supply Chain changes everything This insightful and comprehensive оеуфэ book covers the activities of all businesses involved in the flow of products, services, finances, and information from the initial suppliers to the ultimate users Presented using 14 simple, yet powerful, principles for building and managing the lean supply chain, Streamlined develops the thought process that managers need to lead their enterprises into the twenty-first century It presents specific stepsand instructions to help the manager deal with the complexities of running the business from a logistics and operations perspective The book stresses systems thinking It uniquely integrates two management philosophies: the theory of constraints and lean thinking, illustrating how they complement and reinforce each other to create the smooth flow of goods and services through the supply chain Srinivasan provides candid discussions of managers? tasks and responsibilities and how they may be best accomplished by applying these conceptual tools The concepts in this book can be applied to any organization, regardless of the industry one works in ? Veteran managers will gain a new perspective as they view the supply chain from a holistic approach ? The 14 principles in the book are presented with common-sense explanations ? Less experienced managers will benefit from the case studies that provide living examples of how each of the 14 principles has been applied successfully in practice ? The summaries and conclusions throughout the book effectively reinforce the content in each chapter.  2004 г ISBN 0324232772.

In all walks of life, at some point in time, we all use the process of problem solving We all talk about it, we all use it, but chances are we all mean different things by it Six Sigma and Beyond: Problem Solving and Basic Mathematics organizes the topic and provides a structured approach based on the scientific method Specifically designed to address оеухг the issue of cognitive functioning this volume provides a generic approach to problem solving The Six Sigma methodology demands that problems be resolved in such a way that both the customer and organization benefit Not a bad expectation In this book, the author addresses what a problem is and systematically defines the process of resolving it He stresses the importance of the team - people power - dedicated to solving a specific problem - process power - and how this combination leads to efficiencies that please the customer and enhance the bottom line Identifying the problem is only half the task The next step is to resolve it This book gives you a detailed rationale and a theoretical explanation of the problem solving process It focuses on problem solving from a quality perspective and addresses key concepts in team dynamics It provides an overview of the basic tools of problem solving In addition, the author introduces the Global Problem Solving (GPS) process This strategic program brings the focus of quality programs back to eliminating mistakes, waste, and rework The book highlights the basic mathematics used in all phases of quality control It introduces each mathematical concept, gives an example, and proceeds with several exercises that demonstrate the solution With Six Sigma and Beyond: Problem Solving and Basic Mathematics you get the techniques and statistical tools to go beyond theory to real-world applications and take quality management to the next level.  ISBN 1574443100.

Содержание 1 Lass Mich Fallen 2 Air 3 Oh, Wer Um Alle Rosen Wusste 4 Der Schmetterling Ist In Die Rose Verliebt 5 Desert Rose 6 Die Biene 7 Die Rose Sprach Zum Magdelein 8 Rose Of Avalon 9 Du Musst Das Leben Nicht Verstehen 10 La Vie En Rose 11 Duldsam 12 Die Rose Hab Ich Mit Ins Bett Genommen 13 Wenn Erst Die Rosen Verrinnen 14 Das Rosen-Innere 15 оеухз Traumereien 16 Heidenroslein 17 An Die Rose 18 Fur Mich Solls Rote Rosen Regnen 19 Die Liebe Sass Als Nachtigall 20 Auch Wenn Die Sonne Fehlt 21 Ich Sah Des Sommers 22 Als Allerschonste Bist Du Anerkannt 23 Rosen, Ihr Blendenden 24 Sweet 25 Die Nachtigall 26 No Rose Without Thorns 27 Die Nachtigall Und Die Rose 28 Meine Rosen 29 1 Allegro 30 2 Adagio 31 3 Allegro Assai.  Формат: Audio CD Дистрибьютор: Sony Classical Лицензионные товары Характеристики аудионосителей 2005 г Сборник: Импортное издание.

Book DescriptionThis text provides a survey of the analytical methods used to support the functions of production and operations management This latest edition continues to bring the most thorough coverage of cutting-edge quantitative models used in operations, while presenting it in a clean, easy to understand fashion There are many new problems оеухо both solved and unsolved for students to comprehend the quantitative material of the book Furthermore, we have enhanced the technology package of this bookto have more applied learning of concepts and skills for students Lastly, technology, such as the internet, ecommerce, etc has been added to reflect the changes in how business is conducted This text reflects Steve Nahmias' extensive teaching background and experience in both business and engineering schools.  2004 г ISBN 0073018651.

Содержание 1 The Cool One Арт Фармер, Бенни Голсон 2 Au Bar Du Petit Bac Майлз Дэвис 3 Harper Эд Тигпен 4 I Wish You Love Чет Бейкер 5 What's New? Уэс Монтгомери 6 Crackle Hut Макс Роуч 7 Coolie Диззи Гиллеспи 8 Angel Eyes Эл Кон, Al Cohn-Zoot оеухц Sims Quintet 9 Cleo's Asp Paul Gonsalves 10 Serenade In Blue Стэн Гетц 11 The Easy Way Джимми Гюфре 12 Snap Crackle "Roy Haynes Quartet" 13 Foolin' My Self Ли Кониц 14 The Gentle Art Of Love Ханс Коллер 15 Wintersong Джерри Маллиган, Пол Десмонд 16 Nuages Барни Вилен Исполнители (показать всех исполнителей) Арт Фармер Art Farmer Бенни Голсон Benny Golson Майлз Дэвис Miles Davis.  Серия: Jazzclub.

Long typecast as the hotrods of the sea--fast but dangerous--modern cruising multihulls actually are among the safest and most comfortable cruising sailboats available Modern multihulls offer significant advantages over single-hull sailboats: They sail faster, have more living space, they're more comfortable, more stable, they can sail оеуро safely in much shallower water, and, because their stability comes from widely spaced hulls and not from tons of lead hung off the keel, they don't sink Given the ultimate disaster, which would you choose: A capsized yet habitable boat, floating awash, or a self-righting boat sitting at the bottom of the ocean? And multihulls are fast A typical weekend cruiser's circle of operations might double if he switchesto a multihull A transatlantic voyage might be cut by a third No less an organization than the U S Navy decided that applications requiring an extremely steady platform at sea were best suited to, of all things, a catamaran The Cruising Multihull supplies the reader with all the latest information about design, construction, rigs, seamanship, safety, and a point-by-point rebuttal of the "accepted wisdom" concerning multihull dangers It will help you decide whether a multihull is right for you; which multihull--cat or tri--is best for your needs; whether you should build one yourself, have one built, or buy one off the rack And, of course, The Cruising Multihull shows you how to get the most from your boat "I don't know of a more thorough survey of modern cruising multihulls than this book For strangers to these boats who want to know more about them, as well as for multihull sailors eager to learn from a capable, articulate designer and sailor with his own point of view, I enthusiastically recommend The Cruising Multihull "--John Rousmaniere "Finally, a multihull voice which does not proselytize Instead, logic and information pack the pages of Chris White's The Cruising Multihull "--WoodenBoat.  ISBN 0070698686.

Call Center Forecasting & Scheduling There is simply no way to establish and operate an effective call center environment without a solid understanding of the principles behind forecasting, staffing, scheduling, service level, queuing dynamics and real-time management Originally published in the pages of Call Center Management Review, оеурс these articles were selected for their educational value, practicality, and most importantly, coverage of timeless call center management principles 104 pages, paperback, more than 35 charts and graphs Авторы Джерри Барбер Gerry Barber Брэд Кливленд Brad Cleveland Генри Дортманс Henry Dortmans.  Издательство: Call Center Press, 2001 г Мягкая обложка, 104 стр ISBN 0965909360 Язык: Английский.

Book DescriptionWorld-renowned as the insider bibles for shopping, the Where to Wear guides are the essential authority on fashion Whether youre planning a buying spree in London or heading off to Paris, New York, San Francisco, Los Angeles or Italys holy trinity of fashion (Florence, Milan, Rome), Where to Wear is the perfect travel companion оеурц Written by top fashion journalists who live and shop in the cities they write about, each pocket-size directory features individually researched critiques of clothes shops for men, women and children From high-street staples to heavyweight labels, hot new designers to neighbourhood markets, the Where to Wear guides span the fashion spectrum The reviews are organised alphabetically and accompanied bysimple category indexes and neighbourhood maps Whats more, Where to Wear also lists convenient lunch spots, beauty salons, hairdressers, fitness studios, day spas and much more International shopaholics will love the redesigned Where to Wear box set Labelled The Shopping Guides to the Worlds Fashion Capitals it includes the London, Paris, New York and Italy books and makes an ideal present The individual guides retail at $14 95, the boxed set of four at $49 99 Where to Wear is sold in globally in Europe, America, Asia and Australia.  2003 г ISBN 097202154X.

Book Description Skills for Consumer Success provides the users with information about their roles in the marketplace and how to sharpen their consumer skills The text presents the process of opening a checking account, renting an apartment, applying for credit, looking for a job, buying a car, and paying taxes Students learn the activities necessary оеуръ for financial management and independence as they work through the text.  2003 г ISBN 0538438649.

Методическое пособие адресовано учителю и может быть использовано при работе с учебником "Биология Базовый уровень" для учащихся 11 класса (авторы И П Пономарева, О Л Корнилова, оеусд Т Е Лощилина, П В Ижевский) Пособие содержит авторскую образовательную программу по биологии для старшей школы (базовый уровень), примерное поурочно-тематическре планирование и методические рекомендации к урокам биологии в 11 классе Предложен также дополнительный методический материал, характеризующий позицию авторов по обновлению содержания учебника биологии для старшей школы В приложении приведены: стандарт среднего (полного) общего образования по биологии (10-11 классы), обязательный минимум содержания основных образовательных программ по биологии, требования к уровню подготовки выпускников Авторы Ирина Пономарева (автор, редактор) Ольга Корнилова Людмила Симонова.  Издательство: Вентана-Граф, 2010 г Мягкая обложка, 112 стр ISBN 978-5-360-01991-6 Тираж: 1000 экз Формат: 60x90/16 (~145х217 мм).

Вакуумный чехол защищает одежду от пыли и других загрязнений и поможет надолго сохранить ее безупречный вид Чехол изготовлен из высококачественных полимерных материалов оеусс Достоинства чехлов: экономия места до 80%; надежная защита вещей; универсальность Характеристики: Материал: высококачественные полимерные материалы Размер упаковки: 17 см х 26 см Размер чехла: 90 см х 70 см Комплектация: 2 шт Производитель: Великобритания Артикул: MS 97 Компания "Valiant" производит товары для дома общего хозяйственного назначения - это используемые в домашнем быту предметы, которые делают наш дом уютнее Всю гамму производимой продукции отличает высокое качество и современный дизайн.  VALIANT 2010 г ; Упаковка: коробка.

Book Description Every driver will appreciate this complete, concise guide to fuel economy and how to improve it in today?s automobiles! The only publication of its kind, Fuel Economy thoroughly discusses ways in which modern automotive systems work together and the interrelationships that affect fuel economy Author Roy Cox uses simple, straightforward оеусщ language to raise such important topics as conditions and components that cause specific problems, actions that can be taken to make your car use less fuel, and when to seek professional repairs Detailed information on the beneficial effects of fuel economy maintenance is highlighted, including step-by-step instructions for common do-it-yourself procedures This clever combination of ?how it works? and ?how to do the maintenance? approach fosters new insight into the key factors affecting fuel economy in cars, and what drivers can do to keep them performing at peak power and economy.  2004 г ISBN 1401883672.

This new concept in financial training guides novices through the often complex and challenging world of derivatives Full of definitions, concise descriptions, quizzes, and examples, it is primarily a study of financial instruments Topics covered include futures, options, and swaps from the very basic to the applications in trading, hedging, оеусю and arbitrage This book will be of particular interest to novice traders, investors, and trainers in financial institutions looking for a key introductory text Este libro constituye un nuevo concepto para el aprendizaje de los derivados Para ello, parte de los conceptos más básicos y llega a las aplicaciones de futuros, opciones y swaps relacionadas con la contratación, cobertura de riesgos y arbitraje Con el fin de que cada contenido quede más claro, se incluyen definiciones, cuestionarios, y ejemplos Se trata de una obra de gran utilidad para los que desean comprender cómo funcionan los mercados de derivados (contratos a plazo, futuros, opciones swaps).  ISBN 8480885858.

Americans have been conditioned to appreciate, cheer, and serve economic growth Brian Czech argues that, while economic growth was a good thing for much of American history, somewhere along the way it turned bad, depleting resources, polluting the environment, and threatening posterity Yet growth remains a top priority of the public and polity оеутв In this revolutionary manifesto, Czech knocks economic growth off the pedestal of American ideology Seeking nothing less than a fundamental change in public opinion, Czech makes a bold plea for castigating society's biggest spenders and sets the stage for the "steady state revolution " Czech offers a sophisticated yet accessible critique of the principles of economic growth theory and the fallacious extension of these principles into the "pop economics" of Julian Simon and others He points with hope to the new discipline of ecological economics, which prescribes the steady state economy as a sustainable alternative to economic growth Czech explores the psychological underpinnings of our consumer culture by synthesizing theories of Charles Darwin, Thorstein Veblen, and Abraham Maslow Speaking to ordinary American citizens, he urges us to recognize conspicuous consumers for who they are-bad citizens who are liquidating our grandkids' future Combining insights from economics, psychology, and ecology with a large dose of common sense, Czech drafts a blueprint for a more satisfying and sustainable society His ideas reach deeply into our everyday lives as he asks us to re-examine our perspectives on everything from our shopping habits to romance From his perspective as a wildlife ecologist, Czech draws revealing parallels between the economy of nature and the human economy His style is lively, easy to read, humorous, and bound to be controversial Czech will provoke all of us to ask when we will stop the runaway train of economic growth His book answers the question, "How do we do it?" 2 line illustrations.  ISBN 0520225147.

The techniques and tools covered in this book will help you understand the basic needs of customers, outline four reasons why quality service is important, teach you how to handle complaints and difficult customers, and help you anticipate your customers needs Everyone in an organization has something to do with customers daily Customer service оеуто is the foundation on which success and profitability can be built This book guides you through the establishment of quality customer service procedures to build your companys business The principles covered can be applied for internal and external customers alike Learning Objectives: To reveal the fundamentals of what it takes to win with the customer To describe what quality customer service is To identify service providers' winning customer service attitudes To explain how to identify customer needs To show how to provide for customer needs To explain how to ensure that customers return Автор Уильям Б Мартин William B Martin.  Издательство: Crisp Learning, 2000 г Мягкая обложка, 120 стр ISBN 1560525991.

ZQC is based on the principle that defects are prevented by controlling the performance of a process so that it cannot produce defects, even when a mistake is made by the machine or a human operator Instead of pointing fingers at people, ZQC findsways to keep errors from turning into defects This book introduces front-line workers to the basic methodology оеутс of ZQC in a succinct, easy to read format that covers all aspects of this important manufacturing improvement strategy.  ISBN 1563271273.

What Sticks is the one book that explains exactly how marketing and advertising works today! Based on new insights from analysis of over $1 billion worth of advertising Decades ago it was okay to believe, as retail magnate John Wanamaker did, that "Half the money I spend on advertising is wasted; the trouble is, I don't know which half " However, оеутэ today the stakes are much higher Marketing thought leaders Rex Briggs and Greg Stuart estimate that $112 billion in advertising spending in the U S alone is wasted, cutting deeply into company profits What Sticks uncovers bold new insights from the largest-ever global marketing research project among 30 Fortune 200 companies, including: Procter & Gamble, Johnson & Johnson, Kraft, McDonalds, Unilever, Ford and others This is a comprehensive and solutions-oriented book that outlines how any marketer, at any level, can guarantee their advertising succeeds Marketers cannot ignore the findings or the solutions revealed in What Sticks, such as: Why 47% of the advertising campaigns studied didn't work and what you can do to guarantee yours does How to spend the same advertising budget, but get better results How to get your CFO and CEO to eagerly increase your marketing & advertising budget How to forecast next year's advertising budget (Hint: It's not by using last year's spending!) How to immediately fix your advertising by applying these principles and real nuggets of wisdom Издание на английском языке Авторы Rex Briggs Greg Stuart.  Издательство: Kaplan Business, 2006 г Суперобложка, 304 стр ISBN 1419584332.

This is a compelling Nineteenth Century story of William Wilson who, starting from scratch, built a lumber empire, "The Knapp, Stout & Company" which, by all accounts, rivaled the biggest and best that existed anywhere in the world at that time Headquartered in Wisconsin's Red Cedar Valley, it logged two entire counties and parts оеууе of several other counties, and had offices in a number of Midwestern states Ultimately, the company did not survive There are a number of factors which may have contributed to this devolution and these are each analyzed.  ISBN 0595161243.

В 12 часов по ночам; Мама Зузу; Я - рыба Содержание 1 В 12 часов по ночам 2 Мама Зузу 3 Я - рыба 4 Москва - Махачкала 5 Таблетка 6 Бородино 2000 7 Случай в Макдональдсе 8 Человек-амфибия 9 Черный Бэтмэн оеуул 10 Планета обезьян 11 Голод, голод 12 Чемпион и королева 13 Куба рядом 14 Як казав джа ( негра 2) Исполнитель "Запрещенные барабанщики".  Формат: Audio CD Лицензионные товары Характеристики аудионосителей Альбом.

Book DescriptionFrom 1954 to 1968 a series of postcards from faraway and exotic places arrived in the mail for doctors, nurses, hospitals and public health officials worldwide Not unlike greetings from a well-traveled friend, these postcards were entertaining and inscribed with a personal message But their purpose was more than to say "wish you оеууп were here;" they were designed to sell one of the most successful pharmaceuticals of our time This extraordinary and innovative marketing campaign was the brainchild of Abbott Pharmaceutical Company Over 170 different postcards from about 80 different countries were sent out over the course of 14 years Most of the cards were manufactured, stamped and mailed in the local country identified on the card, adding to their authenticity for the recipient In the end, this clever campaign helped to establish Pentothal as a major brand of anaesthetic product It is still in use Today, the cards have another unintended purpose they provide a unique look at places from around the world when it was a much bigger place This book contains more than half of the cards that were produced, the very best examples; and features cards containing people, places, buildings and other structures The collection is introduced by Dr David C Lai, MD, who has a passion for anaesthesiology, and along the way has developed a minor obsession for Pentothal postcards.  2005 г ISBN 0972563660.

Megamix'98; `9 PM` (Till I Come); I Was Made For Lovin' You Содержание 1 Megamix'98 Си Си Кэтч 2 `9 PM` (Till I Come) "ATB" 3 I Was Made For Lovin' You "Scooter" 4 I Like Chopin Gazebo 5 Colour The World `Sach!` 6 First Be A Women Глория Гэйнор 7 Pump Up The Jam "D O N S ", "Technotronic" 8 оеуус Teardrops `Lovestation`, К Д Лэнг, Элтон Джон 9 Mamma Maria 10 I've Been Thinking About You "Londonbeat" 11 It's A Fine Day Miss Jane 12 Wishing You Were Here "Caught In The Act" 13 You're My Heart, You're My Soul'98 "Modern Talking", Эрик Синглтон 14 Love `Sonic Dream` 15 `For an Angel` (PVD angels in heaven radio edit) Пол Ван Дайк 16 Don't Break My Heart 17 Sex Is A Thrill With The Pill S E X Appeal 18 Surrender "The Soundlovers" 19 Banto "Kaoma" 20 I Can Never Get Enough `In Heaven` Исполнители (показать всех исполнителей) Си Си Кэтч C C Catch "ATB" "Scooter".  Формат: Audio CD Дистрибьютор: Les Paradise Corporation Лицензионные товары Характеристики аудионосителей Сборник.

Julian's journey begins: A mother attaining prominence in the fashion world and a father who amasses and squanders millions before disbarment Julian's emerging sexual deviance, sublimated in air wars over Europe, surfaces at Wharton A voyeur of Mexicanand Hollywood film stars and a fruitless job in Montreal before climbing the corporate ladder оеуух in conventional, discount, and catalog showroom chains from coast to coast during retail's greatest upheaval Race riots, breeding show dogs and meeting famous personages along the way Bankrupting his own unique store and fired from several chains - Julian's journey ends A memoir of revelations like no other.  ISBN 0741410516.

The remarkable story of how two brothers--Edouard and Andre Michelin--turned the sleepy family rubber firm in the heart of rural France into one of the most innovative and successful tire makers in the world Edouard, a landscape painter, displayed an engineering genius for tire making and product innovation, while Andre, trained as an engineer, оеууь displayed an artistic genius for advertising and marketing Together they kick-started the world's automobile industry and gave us one of the most famous and best loved company logos--the "Michelin Man " In their relentless search for new ways to publicize and market their products, they created a tourist industry around the motor car and their now-legendary Michelin Guides.  ISBN 1860648967.

Третий студийный альбом "Lucifer Was", "секретного оружия норвежской рок-сцены", включает новые вещи и архивный материал Plann, прежней команды гитариста Торе Энгена Cумрачная оеуфа красота, мелодичность, драйв, арт-роковые и ритм-н-блюзовые интонации: именно такими могли бы стать "Jethro Tull", если бы в них остался играть Тони Айомми Содержит кавер-версию "Armworth" "Captain Beyond" Владимир Импалер, журнал Inrock Издание содержит буклет с текстами песен на английском языке Содержание 1 Blues From Hellah 2 Come Drug Me Baby 3 Mire 4 Armworth 5 Old In Eden 6 Za Za Banshee 7 Lucillas's Gone 8 When The Crossword's Done 9 Leave And Let Leave 10 Sleeping House Исполнитель Lucifer Was.  Формат: Audio CD (Jewel Case) Дистрибьюторы: Концерн "Группа Союз", EMI Music Publishing Ltd Лицензионные товары Характеристики аудионосителей 2008 г Альбом: Российское издание.

Book DescriptionThe revolution of American business is revealed here in a sweeping overview of the companies and the leaders that created and built America into the worlds dominant industrial power Provides historical perspective of four majorindustries that helped shape Americasteel, automobiles, electronics, and computers Focuses оеуфи on companies that were able to embrace innovation, allowing it to carry them into future generations Features case studies of leaders such as Andrew Carnegie, Henry Ford, David Sarnoff, and Kenneth Olsen.  2004 г ISBN 1555915183.

Book DescriptionThe primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, оеуфк change management and process performance measurements.  2005 г ISBN 0071445552.

Book DescriptionWhile mainstream financial theories and applications assume that asset returns are normally distributed, overwhelming empirical evidence shows otherwise Yet many professionals don’t appreciate the highly statistical models that take this empirical evidence into consideration Fat-Tailed and Skewed Asset Return Distributions оеуфр examines this dilemma and offers readers a less technical look at how portfolio selection, risk management, and option pricing modeling should and can beundertaken when the assumption of a non-normal distribution for asset returns is violated Topics covered in this comprehensive book include an extensive discussion of probability distributions, estimating probability distributions, portfolio selection, alternative risk measures, and much more Fat-Tailed and Skewed Asset Return Distributions provides a bridge between the highly technical theory of statistical distributional analysis, stochastic processes, and econometrics of financial returns andreal-world risk management and investments.  2005 г ISBN 0471718866.

As someone responsible for getting—and keeping—your manufacturing facility on track, do you ever ask yourself: Why do we always seem to be in a state of mass confusion? Is it possible to ship the product on time? How do we meet our customers'demands without promising too much and delivering too little? Why are costs continually rising, and what оеуфш can be done to curb them? Written by James Correll and Norris Edson, two principals with Oliver Wight, LLC, this comprehensive resource, now completely revised and expanded, provides the answers you need for Gaining Control of your operation To illustrate the essential elements that go into the smooth and effective running of a manufacturing facility, the authors take you inside the fictitious Hayes Tractor Company By following its manager, Brian Miller, you'll observe all-too-recognizable problems—from meeting orders in a timely fashion to securing the right people and parts —learn what can be done to solve them, then apply the solutions to your own situation Gaining Control shows you the detailed steps necessary to gain control by matching plant capacity to production needs using a combination of tools, such as Just-in-Time, MRP II, and finite scheduling, as well as new innovative trends like lean and agile manufacturing—all of which can be used to obtain confusion-free, efficient operations in a single or multiplant environment Packed with sample calculations, helpful charts, and useful tables, here's where you'll find complete information on: Constructing routings and work centers Mastering dispatching and scheduling Controlling work flow Scheduling to capacity constraints Applying rough-cut capacity planning Continuous improvement By implementing the tools and techniques shown in Gaining Control, you'll know exactly what your plans are and have the confidence that you'll hit them on target Proven strategies for Gaining Control of your manufacturing facility "Throughout our professional careers we have been troubled by the apparent inability of manufacturing departments to get control of their operations Our objective in writing this book is to help you understand what you have to do to get thereal benefit from MRP II and Lean Manufacturing The answer is in gaining control of the factory floor, often referred to as 'closing the loop,' and this book shows you how " —from the Introduction Now revised and expanded, Gaining Control addresses the many questions and potential problems that can arise when running a manufacturing facility Written by two experts in the field, it shows managers how to gain control by matching plant capacity to production needs by implementing a combinationof tools, such as Just-in-Time and MRP II Along with new material on finite scheduling, this Second Edition provides complete coverage of current manufacturing trends, including lean and agile manufacturing.  ISBN 0471291676.

THE BRIEFCASE BOOKS SERIES Now translated into nine languages! This reader-friendly, icon-rich series is must reading for all managers at every level All managers, whether brand new to their positions or well established in the corporate hierarchy, can use a little "brushing up" now and then The skills-based Briefcase Books series оеуха is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations Six Sigma­­one of the hottest topics in today's manufacturing circles­­is a statistical concept that characterizes nearly zero defects in any process But its successful implementation involves a whole new set of management practices Six Sigma for Managers will help managers better understand this concept and how to facilitate the learning, cooperation, skills improvement, and commitment required to make Six Sigma processes a reality in any organization.  ISBN 0071387552.

Book DescriptionAn effective ISO 9001:2000 quality management system, driven by a fully compliant quality manual, is key in meeting ISO 9000 quality standards and a must for obtaining ISO certification Written by an RAB certified quality management systems lead auditor, with forty years of industrial experience who has a 10-year track record оеухе in either the consultation or auditing support of over one-hundred ISO certified organizations this book provides you with the design principles and techniques for implementing an effective quality management system The book describes the design rules required to document, implement, and demonstrate quality management system effectiveness in compliance with the latest version of the ISO 9000 International Standard This systematic and engineering approach simplifies the many complexities in maintaining compliance with ISO standards This hands-on guide is packed with tips and insights the author has garnered from personally designing quality management systems that integrate organizational strategy with quality management Moreover, the book helps you create meaningful documentation and a user-friendly, informative quality manual that together form the core of an effective and responsive quality management system.  2003 г Твердый переплет ISBN 1580535267.

Book DescriptionThe dramatic explosion of information, communication and transportation technologies in the last two decades have opened new vistas for industrial and new business development It is widely recognized that the business paradigms that prevailed during the Industrial Revolution are giving way to new paradigms dictated by the оеухм information age, the knowledge age, and the Technology Revolution which we are currently witnessing This will require us to examine theories and practices used for thecreation of wealth and prosperity The International Association for the Management of Technology is the leading professional organization solely devoted to the education, research and application of Technology Management The theme of the 2002 Eleventh International Conference on Management of Technology, held in Miami Beach, Florida, was " The Drive Towards the Internet Economy: Opportunities and Challenges for Developed and Developing Regions of the World The intent was to provide a special focus on the explosion expected in E-commerce, supply chain logistics and other opportunities presented by the growth of Internet activities While many may fail to predict the extent of the impact of the Internet on corporate and national economies, it is timely to explore the opportunities and challenges that such technology provides in the near and not so near future.  2004 г ISBN 0080442145.

Here's the quickest and most inexpensive way to learn about the pioneering work of Shigeo Shingo, co-creator (with Taiichi Ohno) of Just-In-Time It's an introductory book containing excerpts of five of his classic books as well as an excellent introduction by Professor Robinson Learn about quick changeover, mistake-proofing (poka-yoke), оеуху non-stock production, and how to apply Shingo's "scientific thinking mechanism ".  ISBN 091529964X.

Book DescriptionFeaturing an ideal balance of managerial issues and quantitative techniques, this new Fifth Edition of Russell and Taylor's comprehensive introduction to operations management keeps pace with current innovations and issues in the field, particularly those related to the impact of information technology and the global business оеухы environment on OM The authors present the concepts clearly and logically, and help students see how OM relates to real business Russell and Taylor recognize that many students struggle with the quantitative material in their Operations Management course That's why their text offers extensive collection of exercises and solved problems, along with outstanding problem-solving support, including eGradePlus eGrade Plus links problems from the book to relevant sections in an online version of the text, and provides opportunities for practice and a quantitative survival guide.  2005 г ISBN 0471692093.